How Hospitality America elevates guest experience through culture and data ownership

In this episode of Hotel Moment, host Karen Stephens sits down with Ben Campbell, President and CEO of Hospitality America, for an incredible conversation spanning crisis management, data innovation, and values-driven leadership. Ben shares the harrowing story of managing two Asheville hotels during Hurricane Helene — one without water for three weeks — and how their hotel’s core values guided every decision.
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